Refund Policy

Refund Policy

This policy applies to purchases made on HelloKicks.in, operated by Everyday Consumer Brands Private Limited.

Order Cancellation

Orders can be cancelled only before they are dispatched from our warehouse. Once an order has been shipped, it can no longer be cancelled.

To request a cancellation, please contact us using the details below before your order is dispatched.

Refund for Cancelled Orders

  • For prepaid orders (credit card, debit card, net banking, UPI, or wallet), the full amount is refunded to the original payment method used at the time of purchase.
  • Refunds are processed within 5 to 7 business days from the date the cancellation is confirmed.
  • For Cash on Delivery (COD) orders, no refund applies, as no payment was collected.
  • The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Returns

We do not accept returns on delivered orders. As our products are shoe care consumables, they cannot be returned once delivered, for reasons of quality and hygiene.

If your order arrives damaged, defective, or incorrect, you are covered under our replacement policy below.

Replacement for Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, you can request a replacement within 5 business days of delivery.

To process your request, our support team may ask you to share:

  • Clear images or videos of the product and its packaging
  • Proof of the damage, defect, or incorrect item Incorrect product includes:
  • Wrong item delivered
  • Missing items from your order

Wrong variant received (pack size or product type)

Once verified and approved, a replacement is arranged at no additional cost to you.

If a Replacement Is Not Available

If the item you ordered is out of stock and a replacement cannot be arranged, we will issue a full refund instead.

  • For prepaid orders, the refund is processed to your original payment method.
  • For COD orders, the refund is processed to a bank account or UPI ID that you provide.
  • Refunds in these cases are completed within 5 to 7 business days of approval.

Failed or Refused Delivery

If a prepaid order is returned to us undelivered (for example, the address was unreachable or delivery was refused), we will contact you to arrange redelivery or a refund. Any refund in this case is processed to the original payment method within 5 to 7 business days.

Important Notes

  • Requests raised after 5 business days of delivery may not be accepted.
  • Products damaged due to misuse, improper handling, or normal wear after delivery are not eligible for replacement.
  • All requests are subject to verification and approval by the Hello Kicks team.

To help us resolve any issue quickly, we recommend recording an unboxing video at the time of delivery, especially if the package appears damaged or tampered with.

How to Request a Cancellation or Replacement

To initiate a request, please contact us with your details:

Please include your name, order number, and reason for the request. Our team will assist you as soon as possible.