Shipping Policy

Shipping Within India

We deliver across India through our trusted logistics partners. Orders may need to be signed for, so please choose a delivery address where someone will be available to receive the package.

Please provide your full address along with any special delivery instructions. We will not be responsible if a shipment goes missing due to an incorrect or incomplete address.

If an incomplete address or phone number is provided, our shipping partner may contact you by email, phone, or WhatsApp for more information. If we are unable to schedule delivery without a valid address or phone number, we will attempt to reach you before cancelling the order and refunding the full amount for prepaid orders.

Delivery Timeline

All orders within India are delivered within 3 to 7 working days from the date of order, depending on service availability in your region. Orders are processed on working days, Monday to Friday. If you place an order on a Sunday or a public holiday, it will be processed on the next working day. You will receive an order confirmation as soon as you place your order.

Shipping Charges

Prepaid orders above ₹199 qualify for free shipping. For prepaid orders below ₹199, a standard shipping charge applies, calculated at checkout based on your delivery location.

Cash on Delivery orders do not qualify for free shipping. A standard shipping charge applies to all COD orders regardless of order value, along with a COD surcharge. Both are shown in your cart at checkout before you confirm your order.

Express delivery is available in select regions at an additional cost, shown at checkout before you confirm your order.

Order Status and Tracking

Once your order is shipped, tracking information will be shared with you by our logistics partner. You can use the tracking number to check the status of your order. It may take a few days for tracking information to update. We will also send you a WhatsApp message once your shipment is dispatched.

In the event of any unexpected delay in delivery, we will send you an update. If you have any questions, write to us at hello@hellokicks.in and we will address your issue.

If You Are Not Home at Delivery

We know you have things to do, so you may not always be home when your order arrives. If you are unavailable, the carrier will either leave the package at your door or take it to the nearest collection center. Redelivery attempts depend on our logistics partner, who will try to reach you before the order is returned to us.

Undelivered and Returned Orders

If a prepaid order is returned to us undelivered and you would like it delivered again, a delivery charge will apply for the fresh attempt. Please get in touch with us at hello@hellokicks.in so we can arrange redelivery. If you no longer want the order, we will process a refund for the product.

If a Cash on Delivery order is returned to us undelivered, please get in touch with us at hello@hellokicks.in so we can arrange delivery again.